“We wanted to standardise and modernise our bureau processing controls, using a digital option that would process data for all our UK and European operations. VIPR were very responsive to our needs, presenting exactly what we asked for in our brief. The products are easy to use, flexible for our requirements and offer in-depth reporting capabilities, which will greatly benefit our business.

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Graham Hansen, Business Technology Solutions Manager, Tokio Marine HCC

“When Company A came to see us, we explained that with VIPR we have experienced a faster and more involved development process and as a result have had a much quicker adoption than with our previous system. We also explained that the customer care was better, including the user groups. Intrali has a much more user friendly interface than what we had experienced and as Company A had also been using the same system as us previously, we were able to compare notes on the specifics that we found better like the real time issue, roll back capabilities and the addition of new fields etc.”
(For confidentiality reasons the company name has been replaced with Company A)

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David Belsham BADirector, Delegated Underwriting, RFIB GROUP LTD

“I have no hesitation in recommending VIPR. Purely for the reason that the solutions have met MRSL’s initial expectations, but also provided scope for us to develop further.  Initially the solutions were to support the needs for the DUA sector of the company but have in fact provided the opportunity to be incorporated within our Open Market teams. It goes without saying the technical expertise of the people at VIPR have been hugely vital and it is clear the solutions reflect this to ensure it does what it says on the tin, so to speak!  The support throughout the initial implementation and continual support reflects a good standard, professional, friendly and most of all flexible.  If there are any challenges we want to achieve, the technical expertise within VIPR has always been supportive to help MRSL improve, particularly within our reporting. VIPR is reliable, professional and innovative, the company listens to its clients and works with them collectively or independently to help each party to be successful.”

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Paula DuplockDirector of Compliance, Business Operations and Binder Management, Meridian Risk Solutions Ltd

“We saw clear opportunities in moving to a system for bordereaux management that allowed us to standardise multiple data sources and reap the resulting benefits of centralised processing and single-source business intelligence. VIPR impressed us with their system and it was clear from the company’s reputation and professionalism that they could deliver for us. VIPR have worked well with our business and testing teams to tailor the system to our requirements and move into production quickly. Our business is looking forward to benefiting from the software in the UK as well as looking at opportunities to roll out Intrali across our International operations.”

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Agnus KennedyGroup CIO, RFIB

“Data management is an integral part of The Channel Syndicate’s approach to delegated authority; however, we have found it challenging to find a system that meets our demands and needs. Following a successful proof of concept in September 2018, focusing on regulatory reporting for high product risk binding authorities, we believe we have found the right partner partner in VIPR and will shortly be going live with VIPR’s bordereaux management system, Intrali, and their reporting module Active Reports. We are confident that the combination of both systems will allow us to have complete control over our data and allow us to manage our portfolio more efficiently. We would highly recommend VIPR for anyone looking for a comprehensive bordereaux management solution.”

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James LittleyHead of Delegated Underwriting, Channel

“We needed short term, flexible bordereaux management support focusing on claims and reached out to the VIPR Managed Service (VMS) for a VIPR Certified consultant. From the get go the project started successfully with a number of accounts mapped into VIPR; Intrali in a short space of time. The VMS consultant completed the end-to-end bordereaux management process for the data backlog, liaised with all internal and external stakeholders to improve data quality and created a playbook detailing a step by step guide to using Intrali, managing the bordereaux errors encountered, contract details and missing data fields. They integrated well with the internal team and proved a real credit to VMS. It really has been a distinct pleasure having a VMS consultant with us, and the efforts and work have been exceptional.”

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Peter PayneHead of Claims, Cathedral

“With previous experience of VIPR’s Intrali we already knew the results it could produce, so it made perfect sense for us to bring the software in-house. Even after researching other products in the market, VIPR’s offering was a clear favourite. The VIPR team have been excellent in our dealings with them so far and are looking forward to the software being fully integrated into our operations”

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Michael WalshCOO, Allied World Managing Agency Limited

VIPR is the resounding success story of MGAM.”

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Jason AnthonyCEO of MGAM

“I understand VIPR are talking to companies in the Australian market. As an ACORD member and working closing with our solutions group, Bill [Bill Pieroni, CEO & President of ACORD] and I would be happy to talk to any prospect you may be working with to share our experience of your companies professionalism, detailed market understanding and capabilities. Bill is frequently in the region supporting the market, in fact he will be at the Anziff event in a few weeks’ time.

I was particularly pleased to recently witness your active user group meeting, which I believe was exemplary in terms of positive user engagement and a sense of real community of enterprises exchanging best practice and open positive dialogue.

ACORD are very appreciative of VIPR’s proactive support of the use of global standards and leveraging industry created assets for the benefit of our membership base and market initiatives.”

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Chris NewmanManaging Director, ACORD Global

“We were looking for a system to reduce the amount of time we were spending manually formatting and sending reports to ELTO. Having used VIPR Intrali for bordereaux management with much success, it was an obvious choice for us to work with VIPR again. VIPR’s ELTO returns has meant that the process is now 100% automated and accurate which means we are confident that the data we are providing is reliable. We are very impressed with how the system works, and how efficiently the VIPR team worked to get it up and running for us.”

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Chris CoyneHead of Operations, Antares