“We needed short term, flexible bordereaux management support focusing on claims and reached out to the VIPR Managed Service (VMS) for a VIPR Certified consultant. From the get go the project started successfully with a number of accounts mapped into VIPR; Intrali in a short space of time. The VMS consultant completed the end-to-end bordereaux management process for the data backlog, liaised with all internal and external stakeholders to improve data quality and created a playbook detailing a step by step guide to using Intrali, managing the bordereaux errors encountered, contract details and missing data fields. They integrated well with the internal team and proved a real credit to VMS. It really has been a distinct pleasure having a VMS consultant with us, and the efforts and work have been exceptional.”
“We have had a very positive experience using the VIPR Managed Service (VMS) and following on from the initial proof of concept, we are considering further use of the service.
The resources provided were fully trained on the VIPR products and had a good understanding of the insurance industry. We were particularly impressed by not only their efficiency, but also their attention to detail, which allowed internal employees to focus on other aspects of business without any concerns over quality of work. The flexibility of the service meant that we could scale resources up or down as and when required, and by having the resources on site they were able to integrate with our people and the company, gaining an understanding of how the business is run.
We would recommend this service to anyone who requires additional expert resource for both long & short term projects.”